Executive demo · Rogers Communications

Autonomous Workforce Acquisition & Onboarding

From job requisition to productive employee with a team of AI agents working alongside HR — twelve coordinated agents, humans in control at every approval gate.

Network techniciansField service engineersRetail associatesContact centre agentsEnterprise account executivesCybersecurity specialists

Average time-to-fill

62 days

Today, without TalentScout

Annual recruiting spend

$8M

Today, without TalentScout

First-year attrition

31%

Today, without TalentScout

Open frontline roles

1,240

Today, without TalentScout

Executive problem statement

Every national telco has the same frontline hiring problem

High-volume frontline hiring, technician shortages and call-centre attrition collide with a manual funnel. A VP of Customer Care needs 200 contact centre agents before Black Friday — today that takes 8–10 weeks and thousands of manual resume reviews.

  • Recruiters manually review thousands of resumes
  • Hiring managers spend hours in first-round interviews
  • Qualified candidates drop out mid-funnel
  • Time-to-fill exceeds 45–90 days
  • Technician shortages and call-centre attrition compound
  • Screening quality is inconsistent across regions

Scene 2 & 3 · Autonomous recruiting

The VP of Customer Care asks. The agent workforce executes.

One natural-language request activates twelve agents. Requisitions are created, candidates sourced, interviews run and offers built — with human approval gates preserved.

Microsoft Teams · TalentScout AI
Agent365
Awaiting request…

Agent activity stream idle.

0/12 agents complete

Agent orchestration · Azure AI Foundry

  1. Workforce Planning Agent
  2. Job Requisition Agent
  3. Candidate Discovery Agent
  4. Candidate Matching Agent
  5. Outreach Agent
  6. AI Recruiting Agent
  7. Assessment Agent
  8. Hiring Manager Agent
  9. Offer Agent
  10. Onboarding Agent
  11. Learning Agent
  12. Employee Success Agent

Plan

Source

Evaluate

Hire

Onboard & Succeed

The AI agent team

Twelve specialists, one hiring lifecycle

Each agent owns a stage of the funnel, hands off context to the next, and escalates to a human wherever policy requires it.

Plan

2 agents
01

Workforce Planning Agent

Creates the hiring demand forecast from live operational signals.

  • Analyzes call volumes, attrition trends and workforce schedules
  • Models retirement risk, seasonal demand and overtime cost
  • Builds location, skills and budget requirements

Recommend hiring 200 agents across Toronto, Moncton and Calgary over the next 90 days.

02

Job Requisition Agent

Turns the forecast into approved, compliant requisitions.

  • Drafts job description, required skills and compensation bands
  • Generates interview rubric and hiring scorecard
  • Creates the requisition inside Workday / SuccessFactors / Oracle HCM

6 requisitions drafted — routed to Talent Acquisition for Review & Approve.

Human in control · Recruiter approval required before publishing

Source

3 agents
03

Candidate Discovery Agent

Continuously finds talent across every channel.

  • Searches LinkedIn, career sites, universities and referral graphs
  • Re-activates internal talent pools and former applicants
  • De-duplicates and enriches every profile

12,500 potential candidates identified across 3 regions.

04

Candidate Matching Agent

Scores and ranks every candidate against the scorecard.

  • Parses resumes, certifications, experience and work history
  • Evaluates customer service, telecom, language and retail signals
  • Produces an explainable Talent Score from 0–100

1,840 candidates scored 80+. Top of pool: Sarah Johnson — 94/100.

05

Outreach Agent

Engages candidates with personalized, multi-channel messaging.

  • Writes personalized outreach grounded in the candidate profile
  • Runs email, SMS, Teams and LinkedIn sequences
  • Follows up automatically and books interview slots

1,840 candidates contacted — 41% response rate in 48 hours.

Evaluate

2 agents
06

AI Recruiting Agent

Conducts the voice-based first-round interview on demand, 24/7.

  • Runs real-time voice interviews via Azure Speech + Azure OpenAI
  • Covers service scenarios, troubleshooting, escalation and sales aptitude
  • Captures full transcript for review and audit

612 first-round interviews completed in 72 hours.

07

Assessment Agent

Grades interviews and produces an explainable recommendation.

  • Measures communication, confidence, problem solving and empathy
  • Checks technical skills and culture-fit indicators
  • Issues Green / Yellow / Red recommendation with rationale

218 Green, 294 Yellow, 100 Red — rationale attached to every decision.

Hire

2 agents
08

Hiring Manager Agent

Gives managers a shortlist instead of a hundred interviews.

  • Ranks finalists with summaries, strengths and risks
  • Recommends compensation and interview focus areas
  • Books only the finalist panels in the manager's calendar

Top 15 candidates delivered to the VP of Customer Care.

Human in control · Hiring manager one-click approval
09

Offer Agent

Builds the offer package and predicts acceptance.

  • Generates salary proposal, offer letter and benefits summary
  • Models start-date options against class start dates
  • Tracks acceptance probability and suggests adjustments

200 offers generated — 92% predicted acceptance, 8 flagged for uplift.

Human in control · Compensation approval inside Workday

Onboard & Succeed

3 agents
10

Onboarding Agent

Makes every new hire Day-1 ready before Day 1.

  • Provisions Microsoft 365, Teams, employee ID and building access
  • Raises laptop and headset requests in ServiceNow, ships equipment
  • Assigns security and privacy training with deadlines

Day-1 readiness achieved for 200 hires — average 6 days ahead of start.

11

Learning Agent

Builds a personalized ramp plan for each new hire.

  • Profiles prior experience and skill gaps
  • Assembles product, systems, tools and compliance modules
  • Tracks progress and adapts pacing weekly

Personalized 4-week ramp plan — time-to-proficiency down 34%.

12

Employee Success Agent

Acts as an AI career coach through the first 90 days.

  • Answers HR, benefits, vacation and policy questions in Teams
  • Sends managers weekly readiness and sentiment updates
  • Predicts onboarding risk and triggers intervention

First-year attrition projected to fall from 31% to 19%.

Scene 4 & 5 · AI interview and human approval

A real interview, an explainable score, a one-click decision

SJ

Sarah Johnson

Toronto, ON · Bilingual EN/FR

94

Talent score

Telecom experience Bilingual 4 years customer-facing Contact centre background
Live voice interview transcript · Azure Speech + Azure OpenAI

TalentScout AI

Hi Sarah — thanks for choosing Interview Now. A customer calls in, third time this month about the same billing error, and they're furious. Walk me through your first 60 seconds.

Sarah Johnson

First I'd let them finish without interrupting, then acknowledge that three calls is genuinely unacceptable. I'd confirm I own it end to end, read back the charge, and tell them exactly what I'm doing before I do it — silence is what makes people angrier.

TalentScout AI

Good. Now they say their internet drops every evening around 8pm. How do you troubleshoot on the call?

Sarah Johnson

Evening-only points to congestion or interference rather than a hard fault. I'd check modem signal levels and outage history, ask about the 2.4GHz band and nearby devices, and if levels look bad I'd book a technician rather than have them keep calling back.

Assessment Agent

Green — advance
Communication96
Empathy96
Problem solving91
Technical aptitude88
Sales aptitude84
Culture indicators93

Rationale: de-escalates by acknowledging failure and taking ownership; diagnoses intermittent connectivity by pattern rather than script; bilingual capability meets Atlantic Canada coverage requirement.

Hiring Manager Agent · Top 15 shortlist

  • 94Sarah JohnsonToronto, ON · Bilingual · Telecom care
  • 92Marc DoucetMoncton, NB · Bilingual · 6 yrs support
  • 91Priya NairCalgary, AB · Retail lead · High empathy
  • 89Devon ClarkeToronto, ON · Escalations · Sales aptitude
  • 88Amelie RoyMoncton, NB · Bilingual · Fast ramp profile

+ 10 more finalists

Manager interviews 15 finalists instead of 100 applicants. Every approval is recorded in the Agent365 audit trail.

Reference architecture

Built on the Microsoft stack you already run

Agents orchestrated in Azure AI Foundry, grounded by your systems of record, and governed end-to-end by Agent365.

User layer

Microsoft TeamsEmployee portalHR portalMobile app

AI layer

Azure AI Foundry — agent orchestrationWorkforce Planner · Requisition · DiscoveryInterview · Assessment · Onboarding agents

Intelligence layer

Azure OpenAIAzure AI SearchMicrosoft GraphAzure Speech Services

Workflow layer

Power AutomateLogic AppsMicrosoft Fabric data pipelines

Systems of record

WorkdaySAP SuccessFactorsServiceNowMicrosoft 365

Governance layer — Agent365

Human approval workflowsAgent governance & role-based accessCompliance, audit trails & business process controls

Executive ROI dashboard

Measurable in cost-per-hire, time-to-fill and staffing readiness

MetricBefore TalentScoutAfter TalentScoutChange
Time-to-fill62 days 21 days-66%
Cost-per-hire$6,000 $2,150-64%
Resume review effort100% 10%-90%
Interview scheduling effort100% 5%-95%
Recruiter productivity1x 3x+200%
Candidate response rate22% 31%+40%
New-hire Day-1 readiness54% 81%+50%
First-year attrition31% 19%-12 pts

The closing

TalentScout AI is not a recruiting chatbot. It is a coordinated workforce of autonomous HR agents.

Forecast workforce demandCreate requisitionsFind candidatesConduct interviewsRecommend hiresCreate offersOnboard employeesSupport employee success

A faster, lower-cost, higher-quality hiring process — with humans remaining in control and Agent365 providing governance, auditability and compliance across every agent action.